Case Studies
A new way to buy car insurance for drivers in sub Saharan Africa
Swiss CX knife at an early-phase Insurtech startup, this was a hands-on UX project that I took on from A to Z.
Reinventing financial services for people in Africa
This is a story about how I recruited and led a remote product design team for a micro-finance institution.
Designing the micro-loan borrower’s account opening experience
A case study on designing and testing a native tablet app and store display prototypes for a micro-finance institution.
How intelligent do we want our thermostat to be?
An exemple of how I conducted longitudinal user research with French households for an IoT startup.
2019 - Providing access to insurance - Baloon Assurance pitch at VivaTech, Paris
2017 - Service Design Paris-Dakar, Crossing the desert of differences - DesignTech talk at Axance, Paris
2017 - Bonjour et au revoir Customer Journey Map - Flupa UX Days, Paris
2017 - Creativity and Innovation - Audencia, Nantes
2014 - Customer-centric product design - Partnership for Financial Inclusion, Johannesburg
2013 - 2018 - Service Design Workshop - Ecole de Design Nantes Atlantique, Nantes
2010 - Parents' Choice Silver Honors Award Winner - Elmo's Monster Maker app, IDEO